Your privacy is our top priority. This policy explains how we collect, use, and protect your personal information.
Email address, name (optional), and profile picture (optional) when you create an account.
Information about how you use our services, such as chat history, forum posts, and resource views.
IP address, browser type, and device information for security and service improvement.
Mental health data you voluntarily provide through chats, mood tracking, and counselor sessions.
All data is encrypted in transit and at rest using industry-standard encryption protocols.
We use hashed identifiers instead of personal information wherever possible.
Strict access controls ensure only authorized personnel can access your data.
Chat History: Automatically deleted after 30 days unless you choose to save it.
Account Data: Retained as long as your account is active. You can request deletion at any time.
Counselor Sessions: Session notes are retained for 7 years as required by professional standards.
Forum Posts: Retained indefinitely unless you delete them or they violate our policies.
You can access, update, or correct your personal information at any time through your account settings.
Request a copy of your data in a machine-readable format.
Request deletion of your account and associated data, subject to legal obligations.
Opt-out of non-essential communications and data collection.